Terms and Conditions
Omega Surgical Instrument Suppliers Ltd T/A Medema respects the privacy of every individual who visits our website.
Please note that when you view our web site we may obtain and hold certain anonymous data (i.e. information which does not identify you), such as the type of web browser you are using or details of the web site from which you linked to our website.
When you view the website we may also store certain information on your computer in the form of a "cookie" file. By using a cookie we are able to simplify and personalise the web site for any subsequent visits you make.
If you wish to block or erase the use of cookies then please refer to the relevant instructions in your web browser.
If for any reason you contact us by email, fax, post or telephone we will use your contact details in order to deal with your query, request or order. We will also retain your details so that we can contact you in future to notify you of any news, developments or offers relating to Online.
If, for any reason, you do not wish us to retain your details for these purposes then please let us know either when you first contact us or at any time thereafter.
If you have any queries with regards to our privacy policy, please send an E-mail to info@medema.co.uk
These terms and conditions do not affect your statutory rights.
In the unlikely event that you may have a complaint, please contact us as soon as you possibly can. We aim to fully satisfy all complaints within five working days, and we will keep you informed as to the status of the complaint throughout the handling process.
Distance Selling Regulations
Your rights to return goods are protected under the EU Distance Selling Directive
On receipt of your order, if for any reason you are not completely satisfied, please return the product for a complete refund within 14 days of the shipping date.
Any errors with your delivery must be reported to us within 7 days of receipt of your order.
We will endeavour to meet customer's individual requirements
Return of Faulty Goods
If an item arrives damaged or faulty this must be reported within 7 days of receiving the item
You must contact us at customerservices@medema.co.uk before returning an item to request a return.
You will be supplied with a return number , to assist with the processing of the return once it has been received back.
Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them.
Certain products are not returnable, for example - sealed products which have been opened cannot be accepted back due to health and hygiene reasons and products which have been made to order or modified to your specifications will not be accepted for return unless faulty.
Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Please if you return an item make sure that the package suitably protected so that it cannot be damaged in transit. We cannot be held responsible for damage to products that occurs from improper packing.
Any credit will only be raised after satisfactorily passing inspection by the Company's distribution centre. The Company reserves the right to request photographic evidence.
Non Faulty Return of Goods
If an item is returned to us in what we believe is an un-saleable condition, we will not process a refund or exchange- the items will either be destroyed or returned to you (at your expense).
.Goods requiring temperature-controlled storage must be returned in accordance with MHRA guidelines within 24 hours of delivery and must have been stored correctly whilst on the Customer's premises
Any item that is ordered or manufactured specifically for you or is personalised, cannot be returned to us for an exchange or refund'
This applies to all surgical and veterinary sets as they are made to order
The Company accepts no responsibility for goods whilst in transit back to the Company.
Shipping and handling charges are non refundable.
Business To Business Terms & Conditions
When ordering from Omega Surgical Instrument Suppliers Ltd for commercial purposes, the Consumer Contract Regulations do not apply- you agree to be bound by the following Omega Surgical Instrument Suppliers Business To Business Terms & Conditions
Non Faulty Return of Goods
Goods are not supplied on a sale or return basis. Returns of non-faulty goods will only be accepted at the sole discretion of and with the prior written permission of the Company. Permission must be obtained within 24 hours from time of delivery.
Items made to customer's own specification or have been specifically ordered will not be accepted for return unless faulty.
All return requests are considered on a case by case basis - we are not obliged to accept returns of any orders.
We will endeavour to meet customer's individual requirements, but shall be under no obligation to accept cancellation or amendment to any order or any part of an order. Bulk orders and orders made to order will carry a 30 % cancellation fee.
Refunds of orders cancelled processed within 14 working days
